Assessor Resource

FNSICGEN302B
Use technology in the workplace

Assessment tool

Version 1.0
Issue Date: May 2024


This unit requires the application of computing skills to achieve work place outcomes. It includes accessing, inputting and saving information, using the internet and routine maintenance of the equipment. The skills are applied to computers and associated devices such as printers, scanners and a range of storage devices. It also covers the use of other equipment such as faxes and photocopiers.

It applies to all sectors of the industry.

This unit requires the application of computing skills to achieve work place outcomes. It includes accessing, inputting and saving information, using the internet and routine maintenance of the equipment. The skills are applied to computers and associated devices such as printers, scanners and a range of storage devices. It also covers the use of other equipment such as faxes and photocopiers.

It applies to all sectors of the industry.

This unit covers using computers and associated devices and office technology to achieve outcomes required in the workplace.

This unit covers using computers and associated devices and office technology to achieve outcomes required in the workplace.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

EVIDENCE GUIDE

Assessment of performance requirements in the unit should be undertaken in an industry context. The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for the unit. Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace.

Overview of assessment requirements

To achieve competency in this unit, a person must be able to demonstrate:

the ability to use technology and particularly computers to achieve the workplace outcomes required by their organisation

Critical aspects of evidence

Evidence required for demonstration of consistent performance:

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/relationship to other units:

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Assessment requirements

Method of assessment:

For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:

This unit may be assessed in the workplace or in a simulated work environment

Resources required for assessment:

Assessment of this unit of competence requires access to a range of equipment including computers, associated equipment such as scanners, printers and a range of programs for document production and management, information handling, using the internet and sending and receiving emails.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE&SKILLS

Knowledge requirements include:

knowledge of available technology and its uses

knowledge of operating instructions and how to access the relevant manuals and operating procedures

knowledge of security procedures required by the organisation or by legislation

knowledge of appropriate software, including the custom built software for a particular company, and computer applications including the internet and email

knowledge of company policy relating to use and maintenance of computers and other equipment

Skills requirements include:

interpersonal and communication skills

computing skills

use of software programs, including email and internet programs, and custom built computer programs

referral skills (when to seek help)

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.

The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.

Computing equipment, associated devicesmay include:

computers

scanners

printers

modems

CD burners

Other equipment may include:

photocopiers

facsimile machines

telephones

Organisational procedures may be related to:

privacy and security of documents and files

safe storage procedures

administration systems

access procedures

maintenance procedures

Appropriate software may include:

word processing

spreadsheets

databases

accounting programs

email and internet programs

specific financial industry programs

programs built or customised for a particular company

Standard procedures may include:

procedures for changing and saving information

guidance on file naming and saving

document format (eg reports, letters, memos, applications, formal financial documents)

Appropriate storage may include:

electronic procedures for storage in directories, sub directories, back-up copies

storage on compact disks, hard or floppy disks, backup systems

filing of hard copies of correspondence, computer generated documents

Legislation or regulations and codes of conduct may include:

Consumer Credit Code

Privacy Act

Financial Services Reform Act (FSRA)

Electronic Funds Transfer (EFT) Codes of Conduct

Financial Transactions Reports Act

industry codes of practice

Routine maintenance may include:

changing toners

cleaning various parts of equipment

replacing consumables

checking when professional servicing is required (possibly under warranty)

Technical assistance may include:

computer help desk personnel

managers and supervisors

designated technology assistance staff

external staff employed by manufacturer of the equipment or software supplier

staff from specialist computer support companies

Consumables may include:

ink or toner cartridges

paper

fax cartridges

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Computing equipment, associated devices and other equipment used in the workplace are identified 
Functions of the computer equipment, associated devices and other equipment and the outcomes they are used to achieve are determined 
Organisational procedures for accessing computer based equipment are followed 
The computer system is navigated to find the required program/file 
Appropriate software, including custom built software, is selected 
The program/file is opened and the required data is identified 
Data is entered, changed or removed as needed 
Files are checked for accuracy 
Internet/intranet searching and sending and receiving of emails is undertaken and relevant information or files are saved as required 
Files/data are saved following standard procedures prior to exiting the computer equipment 
Reports and document are produced 
Data and documents are appropriately stored as required 
Procedures for shutting down computers are followed 
Equipment and data is secured as required by the organisation's policies and procedures and/or as required by legislation or regulations and codes of conduct 
Manuals, training notes, or company documentation are used to solve problems 
Online help is accessed to solve problems 
Routine maintenance tasks are carried out according to manufacturer's instructions 
Technical assistance is sought as necessary 
Other equipment is used to achieve workplace outcomes as required 
Routine maintenance is carried out or organised in line with manufacturer's instructions 
Consumables for office equipment are used and replaced as required 

Forms

Assessment Cover Sheet

FNSICGEN302B - Use technology in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSICGEN302B - Use technology in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: